We are conscious about our shipping, and ship using reusable, compostable mailers and recyclable packaging. We also reuse the boxes we receive from our suppliers so you may find small amounts of plastic packaging present that is being repurposed.
Orders are processed within 1-2 business days. You will receive an email confirmation once your order has been successfully placed. Please make sure your shipping address is correct as we are unable to redirect goods once they are in transit to you. Once your order is shipped, you will receive a shipping confirmation email with a tracking number.
*We offer $15 flat rate shipping on all order under $200
*Enjoy free shipping on orders of $200+ to Canada and the US
All orders ship from Toronto, ON through Canada Post/USPS Expedited Shipping which includes tracking. Shipping usually takes 2-7 business days in Canada and 4-9 business days for the United States.
Orders shipped to the US may be subject to applicable customs, duties or taxes. Customers are responsible for any additional charges.
LOCAL PICK UP
Free local pick up is located in Toronto's Junction Triangle neighbourhood. Pick up is available Thursday-Sunday, times will be arranged via email after your purchase. Orders will be ready within 24 hours. If pick up is needed at a different time or day please send us a quick email and we'll make it work!
Free local delivery within Downtown Toronto is offered on orders of $100 or more before tax. A $5 delivery charge will be added to delivery orders under $100. If you are located in the delivery zone is will appear at check out. If it is not available in your area do not hesitate to reach out and maybe we can work something out.
CARBON NEUTRAL SHIPPING
We offset the carbon output from all our shipments through Pachama via Shopify. Currently, the Jari Para Forest Conservation Project in the Amazon is funded to protect the existing forest and improve the biomass thought better forest management practices.
There is a large environmental impact of reverse shipping. Not only is there over 5 billion pounds of waste produced through returns we also create a giant carbon footprint. I ask you to take your time deciding on the goods you would like to purchase and ask as many questions as you need to feel comfortable with your decision.
I want you to love the objects you have thought to bring into your home, if there are any issues please reach out to me at firstname.lastname@example.org and we will try to figure it out together.
DAMAGED AND LOST ITEMS
If your items arrive damaged, please save all contents and packaging material. Email us at email@example.com within three days of the arrival of your package and include photos of the damaged items and packaging.
Please note that Baltic Marche cannot take responsibility for lost/missing packages. Please contact Canada Post as soon as possible to open an investigation and I will also help track it down as best as I can.